Shipping Policy

Order Processing

All orders are processed within 24–48 business hours (Monday–Friday, excluding public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking information (where available).

Please note that during periods of high demand, holidays, or promotional events, processing times may take slightly longer.

Shipping & Delivery

Our standard delivery time is 6–13 business days after your order has been shipped.

While we strive to meet these delivery estimates, shipping times are not guaranteed. Delays may occasionally occur due to factors beyond our control, including but not limited to:

• High shipping volumes during peak seasons
• Customs inspections or clearance procedures
• Weather conditions or natural disasters
• Carrier or courier delays
• Incorrect or incomplete shipping information provided at checkout

We appreciate your patience and understanding if your order experiences an unexpected delay.

Returns & Refunds

Due to the nature of our business, we do not accept returns or exchanges for change of mind, incorrect purchases, or buyer’s remorse.

However, if your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number along with clear photos showing the issue.

After reviewing your claim, we will offer one of the following solutions at no additional cost:

• A replacement item, or
• A full refund, depending on the circumstances.

Contact Us

If you have any questions regarding your order or this Shipping Policy, please contact our customer support team. We’re always happy to help and will do our best to resolve any issues as quickly as possible.